Overview of the webinar
In this webinar participants will learn how to deal with emotional employees. Those attending will learn the elements of emotional intelligence and how to handle employees that may have difficulties in controlling their feelings. During the webinar, the causes of strong emotions will be examined and how it may be an indicator of mental health issues.
Attendees will learn how to communicate with employees that display strong emotions. Participants will be introduced to active listening, paraphrasing, powerful questions, and reframing as a way to deal with emotional employees. In addition, possible threats of violence will be identified and responses an organization must take to maintain the safety of the workplace.
Area Covered In The Webinar
Emotions in the Workplace
Handling Employee Emotions
Emotions are normal
Giving voice to employees
Active listening
Emotional Intelligence
Elements of Emotional Intelligence
Identifying your own emotions
Identifying the feelings of employees
Developing empathy
The issue of self-control/self-regulation
The Emotional Employee
Causes of Strong Emotions
The impact of stress
A biological explanation for strong emotions
Hormonal imbalances
Lack of sleep
Poor diet
Mental Health Issues
Mental disorders
Depression
Mood disorder
Personality disorder
Identifying employee mental health issues
Use of an Employee Assistance Program (EAP)
Be aware of protections afforded by the Americans With Disabilities Act (ADA)
Dealing with the Emotional Employee
Communicating with the Emotional Employee
Paraphrase the employee’s comments
Asking questions
Listen more than speak
Reframe inflammatory/emotional comments
Other Manager Interventions
Coaching the emotional employee
Having an accountability conversation
Assessing potential mental health issues of employee
Refer employee to Human Resources for assistance
Discipline
Dealing with the Threat of Employee Violence
Assessing the Threat of Employee Violence
Warning signs of violence
Substance abuse
Mood swings
Behavior making other employees uncomfortable
Aggressive behavior
Response to the Threat of Employee Violence
Use of a threat assessment team
Identifying a suicidal employee
Create a supportive environment
Provide communication and empathy training
Why should you attend?
Feelings and emotions are normal. Even in the workplace, the expressing of emotions by employees should not be discouraged. Expressing emotions become a problem when employees express strong emotions that become disruptive to the workplace. In this webinar, participants will learn that emotional employees can be handled successfully through a number of different techniques including active listening, empathy, the use of questions, coaching and reframing inflammatory comments.
During the webinar, those attending will learn how to recognize employees that may be experiencing mental health issues and referring them to resources that may be able to help them deal with their strong emotions. Finally, participants will learn how to identify and handle potential threats of violence from employees and some potential interventions managers can use to prevent emotional employees from becoming violent.
Who Will Benefit?
Human Resource Professionals
Supervisors
Team Leaders
Business Owners
Senior Executives
Project Managers
Benefit Specialists
Management Consultants
About the speaker
Years of Experience: 12+ years
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Se