Overview of the webinar

In this webinar participants will learn how to deal with emotional employees. Those attending will learn the elements of emotional intelligence and how to handle employees that may have difficulties in controlling their feelings. During the webinar, the causes of strong emotions will be examined and how it may be an indicator of mental health issues.


Attendees will learn how to communicate with employees that display strong emotions. Participants will be introduced to active listening, paraphrasing, powerful questions, and reframing as a way to deal with emotional employees. In addition, possible threats of violence will be identified and responses an organization must take to maintain the safety of the workplace.

Area Covered In The Webinar

Emotions in the Workplace

Handling Employee Emotions

Emotions are normal

Giving voice to employees

Active listening

Emotional Intelligence

Elements of Emotional Intelligence

Identifying your own emotions

Identifying the feelings of employees

Developing empathy

The issue of self-control/self-regulation

The Emotional Employee

Causes of Strong Emotions

The impact of stress

A biological explanation for strong emotions

Hormonal imbalances

Lack of sleep

Poor diet

Mental Health Issues

Mental disorders

Depression

Mood disorder

Personality disorder

Identifying employee mental health issues

Use of an Employee Assistance Program (EAP)

Be aware of protections afforded by the Americans With Disabilities Act (ADA)

Dealing with the Emotional Employee

Communicating with the Emotional Employee

Paraphrase the employee’s comments

Asking questions

Listen more than speak

Reframe inflammatory/emotional comments

Other Manager Interventions

Coaching the emotional employee

Having an accountability conversation

Assessing potential mental health issues of employee

Refer employee to Human Resources for assistance

Discipline

Dealing with the Threat of Employee Violence

Assessing the Threat of Employee Violence

Warning signs of violence

Substance abuse

Mood swings

Behavior making other employees uncomfortable

Aggressive behavior

Response to the Threat of Employee Violence

Use of a threat assessment team

Identifying a suicidal employee

Create a supportive environment

Provide communication and empathy training

Why should you attend?

Feelings and emotions are normal. Even in the workplace, the expressing of emotions by employees should not be discouraged. Expressing emotions become a problem when employees express strong emotions that become disruptive to the workplace. In this webinar, participants will learn that emotional employees can be handled successfully through a number of different techniques including active listening, empathy, the use of questions, coaching and reframing inflammatory comments.


During the webinar, those attending will learn how to recognize employees that may be experiencing mental health issues and referring them to resources that may be able to help them deal with their strong emotions. Finally, participants will learn how to identify and handle potential threats of violence from employees and some potential interventions managers can use to prevent emotional employees from becoming violent.

Who Will Benefit?

Human Resource Professionals 

Supervisors 

Team Leaders 

Business Owners 

Senior Executives 

Project Managers 

Benefit Specialists

Management Consultants 

About the speaker

Bob Churilla

Years of Experience: 12+ years

Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Se